2025 - 2026

Technical Support Specialist

Banff Centre

Provided end-user IT support in a hybrid enterprise environment, covering device management, network troubleshooting, and Microsoft 365 administration.

• Daily technical support for hardware and software incidents.
• Device and account administration in a corporate environment.
• Network troubleshooting and Microsoft 365 support.

2021 - 2023

SCADA Developer

ASL Control

Built industrial applications for photovoltaic plant monitoring and city water supply control, combining software, network setup, and technical maintenance.

• Developed SCADA applications for industrial monitoring and control.
• Configured networks and VPN servers for remote connectivity.
• Handled office IT maintenance and technical infrastructure.

2017 - 2020

Web Management & IT Technical Support

Casa Pià SL

Worked across e-commerce, digital content, and technical support for stores, focused on day-to-day operations and commercial systems maintenance.

• Developed and maintained e-commerce platforms with Prestashop.
• Created and edited product photography using Photoshop.
• Provided technical support for POS systems, printers, hardware, and software.

2009 - 2016

Store Manager, Technical Support & Customer Service

Barebone SL

Handled store management, technical service, and customer support in a retail environment, combining day-to-day operations with technical troubleshooting.

• Managed day-to-day store operations and team coordination.
• Provided technical service and troubleshooting for hardware and software issues.
• Handled customer service and direct in-store technical support.